Orbiting Gizmos – Warranty & Returns Policy

At Orbiting Gizmos, we give technology a second life. All our refurbished devices are carefully tested and serviced to ensure quality and functionality. As second-hand items, minor cosmetic imperfections may exist, but all products are fully operational. This policy outlines our Warranty and Returns terms.

Warranty

All products sold by Orbiting Gizmos, including refurbished laptops, tablets, desktops, and phones, come with a 30-day limited warranty covering device functionality.

What is Covered:

• Faulty parts affecting core functionality, including charging, performance, or operational faults.
• Repairs or replacements at our discretion for genuine faults.

What is NOT Covered:

• Cosmetic wear such as scratches, dents, minor marks, or other visible signs of prior use. All visible imperfections are shown in images or described in the product listing.
• Accidental damage (drops, water damage, misuse).
• Damage caused by unauthorized repairs or modifications.
• Natural wear and tear outside the warranty period.

Remedies:

• Orbiting Gizmos will repair or replace faulty components wherever possible.
• If repair or replacement is not feasible, a partial or full refund may be offered at our discretion.

Returns Policy

We want you to be completely satisfied with your purchase. Returns are handled as follows:

Eligibility & Window:

• Returns are accepted within 14 days of dispatch.
• Orbiting Gizmos provides a prepaid return shipping label.
• Items must be returned within 14 days of receiving the return label. Expired labels cannot be used to action a return.

How to Request a Return:

1. Report your return via our Contact Form at [link] or email support@orbitinggizmos.co.uk.
2. Provide a clear reason for the return and attach supporting images if applicable.
3. Allow 72 hours for a response from our team.
4. Follow any troubleshooting steps provided (if applicable).
5. If the issue is not resolved, a return will be authorised.

Return Condition:

• Items must be returned in the same condition as received, including all accessories, manuals, and original packaging.
• Returns are inspected upon arrival, and refunds may be adjusted for missing components or damage during shipping.

Refunds:

• Refunds are issued to the original payment method once the returned item is inspected and approved.
• Partial refunds may apply if items are returned damaged, altered, or missing components.
• Refunds are typically processed within 7–14 business days of receipt.

Additional Protections & Clauses

Limitation of Liability:

• Orbiting Gizmos provides products “as-is” except as covered by the 30-day warranty.
• We are not liable for indirect, incidental, or consequential damages, including loss of data, income, or software.
• Devices must be used responsibly; Orbiting Gizmos is not responsible for damages caused by misuse.

Force Majeure:

• Orbiting Gizmos is not liable for delays or failure to deliver due to events beyond our control, including natural disasters, supplier delays, or shipping disruptions.

Fraud & Abuse:

• Misuse of the returns process, including false claims or returning damaged items intentionally, may result in denial of the refund and legal action.

Customer Responsibility:

• Customers must follow all instructions provided for troubleshooting and returns.
• Customers are responsible for ensuring items are safely packaged for return.

Legal Rights:

• This policy does not affect your statutory rights under UK consumer law.

Summary:

• 30-day limited warranty on functionality.
• 14-day returns window with prepaid shipping.
• Exclusions apply for cosmetic wear, accidental damage, and unauthorized repairs.
• Orbiting Gizmos may repair, replace, or refund at our discretion.
• Customers must report returns via the contact form and follow instructions.
• Additional protections cover liability, abuse, and force majeure.